Shipping & Delivery Policy

At Silvery by Kiaya, we aim to deliver your jewelry safely and efficiently. Please review our shipping and delivery terms before placing your order.

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1. Shipping Charges

📦 Cash on Delivery (COD) Orders:

• Flat ₹119/- shipping charge on all COD orders.

📦 Prepaid Orders:

Order Value	Shipping Charge
Below ₹700	₹99/-
₹700 - ₹1,800	₹49/-
₹1,800 - ₹3,000	₹29/-
₹3,000 - ₹4,500	₹19/-
₹4,500 & above	FREE Shipping 🎉

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2. Order Processing & Dispatch

• All orders are processed within 1-3 business days after payment confirmation.
• Once shipped, you will receive a tracking link via email/SMS.
• Orders placed on weekends or holidays will be processed on the next working day.

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3. Estimated Delivery Time

• Metro Cities: 3-5 business days
• Non-Metro & Remote Areas: 5-10 business days
• International Orders: depends on location.

Delivery timelines may vary due to weather, operational delays, or courier issues beyond our control.

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4. Cash on Delivery (COD) Terms

• COD orders require phone/email confirmation before dispatch.
• Refusing a COD package without a valid reason may restrict future COD orders from our store.
• Ensure someone is available to receive the package at the delivery address.

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5. Address & Delivery Issues

• Please provide a correct and complete address to avoid delivery delays.
• If a package is returned due to an incorrect address, the customer must pay for re-shipping.

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6. Order Tracking

• You can track your order using the tracking link provided via email/SMS.
• For any tracking issues, contact our support team at customercaresilvery@gmail.com

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7. Damaged or Missing Items

• If your order arrives damaged or incomplete, please email us at customercaresilvery@gmail.com within 24 hours of delivery with clear images of the package and product.
• We will assess the issue and offer a replacement or store credit as per our Refund Policy.

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8. International Shipping 

• International shipping rates and delivery times vary based on location.
• Customs duties, taxes, and import fees (if any) must be paid by the customer.

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9. Contact Us

For any shipping-related queries, feel free to reach out:
📧 Email: customercaresilvery@gmail.com

🔹 By placing an order, you agree to our Shipping & Delivery Policy.